Our family reviews products for a living. There is nothing wrong with the item, it includes all instructions and packaging. IDEAL FOR both indoor and outdoor shooters and hunters. BLUETOOTH WIRELESS TECHNOLOGY to stream music and make calls. DYNAMIC SUPPRESSION TIME measures the energy in gunshot noise and automatically sets suppression time for reduced echoes and increased comfort. CLEAR VOICE TRACKING seeks voice within background noise and actively filters noise for improved speech intelligibility. DURABLE RECESSED MICROPHONES prevent damage and reduce wind noise.